Safety at the Core of Every Experience
The commitment to safety is found throughout all layers of the TRIPPP program: in the app, within the community guidelines, and with our trained support team who is available 24/7 to handle any questions or safety concerns regarding the core platform.
The following are just some of the ways that we have prioritized safety for our clients.
Trip Insurance
Every TRIPPP ride is covered by a commercial auto insurance policy, just like taxis and other for-hire vehicles.
Share My Trip/ Follow My Ride
Riders can share real-time trip information with loved ones.
Real-time ID Check
All drivers are screened before they can begin and re-screened periodically after that.
24/7 Support
An in-app emergency button connects riders and drivers directly to responders.
Speeding Alerts
Drivers receive notifications to maintain a speed within the posted limits.
Driving Hours Tool
Drivers are required to go offline for 6 straight hours after a total of 12 hours of driving to help prevent incidents.
Ride Check
Rare events like a possible crash or an unexpected long stop are detected in real-time.
Privacy
Phone numbers are anonymized so both riders’ and drivers’ personal information stays private.
